Let’s Help Frank Help You!
Frank has pulled his new staff together and is ready to check off all those “To Dos” you’ve been waiting for. While the records of your original request(s) may be available, we’re trying to make it easy for Frank’s team to address and complete the tasks that may have previously dropped through the cracks.
Use this form to submit previously reported issues ONLY. DO NOT SUBMIT NEW ISSUES HERE.
(See below if you need to submit a new issue for the first time.)
If you have already submitted a request via any channel (email, phone call, personal report, etc.) and have either not received an answer or haven’t received an update within the last 7 business days, please let us know using this form so we can consolidate all the outstanding issues to give to Frank.
Please report ALL issues that were previously reported but for which no action has been taken. Each issue should be reported separately.
If you need help, find it at the bottom of the page.
Deadline for submission: Saturday, July 11, 2026
We’re sorry. This form is closed.
If you have questions, please make contact as directed below.
A few things to put your mind at ease
You do NOT need to attach “the proof.” If we need more information, we’ll ask you for it.
Please report ALL issues previously reported but for which no action has been taken. Each issue should be reported separately.
Do NOT blame yourself if you never followed up. If you submitted something a long time ago but never circled back, just submit it here. We shouldn’t have to chase anything we submitted properly — or improperly, if no one ever told us how to do it correctly.
And if you want information or guidance on your issue, reach out to Matt Branigan, Todd Rosenberger, Craig Barr, or Ron Sutton directly through Town Square (the website or the app). (We’ll give Greg Cole and Jennifer Hoffman a few weeks to get up to speed, then add them to the list!) We’re happy to help you decide how and where to submit your issue.
To submit an issue for the first time (not previously reported):
If you have a new issue, submit it normally
- chwarranty@traditionsofamerica.com for builder issues
- the First Service community portal (https://toaatchesterfieldhoa.connectresident.com) and/or the First Service Resident Support Service (RSS) Desk (866-377-0779) for landscaping, siding, common area issues, etc. (just about everything outside the house). For those issues, we recommend you use the portal to report the issue AND call the RSS desk.